Frequently Asked Questions:
Q. Do I have to pay any other fees?
A. Yes, shipping fee will be added to your wholesale order, or we can use your shipping account to ship
your order if you have one with UPS, Fedex or trucking company. Shipping fee is calculated by the total weight of your order and your zip code.
Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, type in "will pay by check" on
the order form at "Additional Instruction:" section and send your order online, we will contact you with shipping charge and total, then make your check or money order in total
payable to: Mainland Mart Corp., and mail it with a copy of your order to the address shown on the left column, we will ship your order after the payment is received.
Q. How long will it take to receive the merchandise from time of an on-line order?
A. Normally, about 2 to 5 working days depending on your zip code.
Q. Is there a minimum dollar amount on an order?
A. There is no minimum dollar amount in an order, but there is a minimum requirement for one case per item in wholesale order, mixed color in same style item is accepted.
Q. Can I order just one or two pieces less than a case minimum quantity for myself?
A. Yes, but not at wholesale price. We have a Retail Section in our website, you can place order there.
Q. Can I return the merchandise if I can't sell it?
A. No, items in wholesale prices can not be returned for refund or to exchange for different items. If it is defective item, You need to contact us first within seven day after receiving the merchandise.
If it is the reason of quality problem or damaged during shipping, we will send you replacement parts or replace it.
Q. What if the merchandise I ordered are out of stock?
A. We only put available items on the web site, but we had situation that many orders came
in for the same item at the same time, this made it out of stock temporarily. We will let you
know by e-mail if so.
Q. How do you deliver the purchased merchandise throughout the country?
A. We use UPS, Fedex or trucking company for shipping address within the mainland United
States. We use U.S. post office service for area off the mainland United States.
A. We do not sell, trade or give any of your infomation to other business or individual.